For internal use only, not an approved customer contract

Competitive Retail Electric Service Contract Summary

Competitive Retail Electric Service Provider Information Inspire Energy Holdings, LLC (“Inspire”)
Toll-Free 866-403-2620 (9AM – 6PM ET, Mon – Fri)
www.inspirecleanenergy.com
help@inspirecleanenergy.com
923 Haddonfield Road, Suite 300, Cherry Hill, NJ 08002
Ohio PUC Certificate No. 15-693E(1)
Your Plan Clean & Green
Price Structure Variable. After 1 month, but not more frequently than monthly, Inspire may change your rate as wholesale market prices change based on, but not limited to, the following factors: the cost to supply electricity in the PJM market; applicable fees, charges, costs and expenses; expected margins; competitive prices and other market and business conditions. will not provide advance notice of rate changes. Any change will be reflected in the subsequent electricity bill you receive after the change. This contract includes an introductory price set for a period of 1 month at 7.09¢ / kWh. There are no applicable price ranges or ceilings.
Renewable Content Inspire ensures that electricity equal to 100% of your electricity usage is produced by renewable power generation facilities located in the United States. Please refer to Section 7 below.
Electric Service Price Initial Price of 7.09¢ / kWh
Statement Regarding Savings Inspire does not guarantee this contract will always provide savings to you.
Deposit Requirements No deposit is required.
Incentives / Rewards
1% Cash Back After 12 Months of Service with Inspire.
Service Start Date The service start date will be the first day of the first billing cycle following the completion of your service switch by your electric distribution utility.
Contract Term / Length Month-to-month
Applicable Fees Customer Service Charge - $0.00/Month
Cancellation Fee - $0.00
Renewal Terms Service will continue on a month-to-month basis until cancelled by you or Inspire.
Electric Distribution Utility ("EDU") Information Duke Energy Ohio, Inc.
1-800-543-5599
https://www.duke-energy.com/home
Duke Energy Ohio, Inc. will continue to be responsible for your electric distribution charges. In the event of an electrical emergency or a power outage, immediately contact Duke Energy Ohio, Inc.

Inspire Energy Holdings, LLC Customer Contract

This Customer Contract together with the Enrollment Authorization and your welcome letter or email ("Welcome Confirmation") and any amendments to these documents from time to time, are an agreement (collectively, the “Agreement”) for competitive retail electric service between you ("Customer" or "you") and Inspire Energy Holdings, LLC ("Inspire," “we,” or “us”). Your electric distribution utility (“EDU”) and provider of last resort is Duke Energy Ohio.

1. Background. Inspire is certificated by the Public Utilities Commission of Ohio (“Commission” or “PUCO”) to offer and supply competitive retail electric service in Ohio. Inspire's PUCO certificate number is 15-963E(1). Generation prices and charges are set by Inspire, the competitive retail electric service provider you have chosen. The PUCO regulates distribution prices and services. The Federal Energy Regulatory Commission regulates transmission prices and services. You will receive a single bill from your EDU that will contain your EDU’s charges and Inspire's charges.

2. Your Right to Rescind. You have up to seven calendar days from the postmark of the EDU’s confirmation notice to cancel or rescind the contract without penalty and can do so by contacting the EDU orally, electronically or in writing. You may also discuss your decision to rescind by contacting Inspire by phone toll-free at 866-403-2620, Monday – Friday 9AM – 6PM ET, or by email at help@inspirecleanenergy.com, or by mail to Inspire Energy Holdings, LLC, 923 Haddonfield Road, Suite 300, Cherry Hill, NJ 08002.

3. Definitions.

“kWh” means kilowatt hour, which is a measurement of your electricity usage
“PJM” means PJM Interconnection, LLC (or its successor), which operates an electric transmission system in all or part of Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia (“PJM Region”).

4. Service Charges.

Basic Service Charges

Variable Price Agreement – Your price for the initial month is the price per kWh described in the Contract Summary. An introductory price may also continue beyond the first month and up to three months, as described in the Contract Summary. After the first month, but not more frequently than monthly, and with no advance notice we may increase or decrease your rate as wholesale market prices change in PJM Markets to include, but not limited to: the cost to supply electricity in the PJM market (including energy, capacity, settlement, ancillary services, renewable energy, charges for delivering electricity over a distribution system to the home or business from the transmission system and other PJM market-related factors); applicable fees, charges, costs and expenses; expected margins; competitive prices and other market and business conditions. If, due to a change in market conditions, Inspire wishes to raise or lower the price per kWh charged under this Agreement, it may do so without consent provided there are no other changes to the terms and conditions of the Agreement.

The rate per kilowatt-hour for this product, as modified from time to time, shall be all-inclusive of energy, capacity, congestion, settlement, ancillaries, and all other charges we incur to provide competitive retail electric service to you, including estimated gross receipts tax and other taxes. The price may be higher than your EDU's supply rate. Inspire does not guarantee any savings over the EDU's rates for the entire term of this Agreement. There are no applicable price ranges or ceilings. The price does not include EDU charges, including, but not limited to, EDU delivery and distribution charges, which are separate amounts that you must pay your EDU. To learn more about your variable price, please call us toll-free at 866-403-2620. Historical pricing is not indicative of present or future pricing.

The amount of any other recurring or nonrecurring charges from Inspire are set forth herein. Also, all restrictions, limitations, contract contingencies, conditions precedent are set forth herein.

Non-Basic Service Charges.

Pass-Through Charges. In addition to these Basic Service Charges, you may be responsible for paying any additional or increased fees or charges imposed by law, regulation, tariff, act of the PUCO or FERC, or other such events beyond Inspire's reasonable control including, but not limited to, charges related to switching, disconnecting, reconnecting, transmission, distribution, delivery, uplift, congestion, maintenance of electric service or equipment, service charges, and rate structure. These charges or fees may be passed through to you and added to your price regardless of price structure.

5. Duration of Agreement. You will buy your competitive retail electric service for the street address specified in your enrollment authorization from Inspire beginning on the date set by your EDU (which will be the first billing cycle upon which your EDU is able to complete your service switch) and service will continue for the length of the agreement specified in the Contract Summary above. If you do not enter into a new agreement with Inspire, or you do not take action to switch to another supplier or move back to default service with your EDU, service will automatically continue on a month-to-month basis under the same terms and conditions.

6. Cancellation Provisions. You may cancel your service under this Agreement at any time for a cancellation fee of $$0.00, including if you move outside of Inspire’s service area or into an area where Inspire charges a different price. Cancellation is effective on the date that your EDU has switched your account from Inspire. To cancel this Agreement, please contact Inspire by phone, email, or mail at the contact information contained in this Agreement. If your EDU terminates your electric distribution service, this Agreement will be automatically cancelled. If you fail to make timely payment of Inspire charges or fail to meet any agreed upon payment arrangements, Inspire may terminate the contract with at least fourteen calendar days' written notice. Inspire may cancel this Agreement if at some future date there is a change in any law, regulation, market rule, or tariff that materially impairs Inspire's ability to fulfill its obligations under this Agreement. We will follow applicable rules in providing notice to you if we intend to cancel this Agreement for either of the reasons specified in (i) or (ii) above. Inspire reserves the right to cancel this Agreement, in whole or with respect to any particular account(s) covered by this Agreement, at any time for any reason and we will follow applicable rules in providing you notice of this intent. Cancellation is effective upon the date as deemed effective by the EDU, after any applicable notice period, and you will be responsible for unpaid balances as of the cancellation date, until your account is paid in full, and will assess a cancellation fee of $$0.00. If you switch your service to your EDU you may or may not be served under the same rates, terms, and conditions that apply to other customers served your EDU. Upon service cancellation or termination, Inspire may apply any deposit accepted to the final bill. Inspire will promptly refund any remaining deposit thereafter. For any remaining overdue balances, Inspire may pursue collection actions.

Cancellation of Existing Service - You are responsible for canceling any agreements with other electric suppliers from whom you are purchasing electric service as of the date of this Agreement.

7. Environmental Disclosure. Typical grid power in your region is produced mostly from fuels like coal, oil, and gas. Inspire ensures that electricity equal to 100% of your electricity usage is produced by renewable power generation facilities located in the United States.

Electricity is the product of a mix of generation energy sources that is delivered over a system of wires. You will not have electricity from a specific generation facility delivered directly to your service address, but Inspire ensures that the applicable percentage of your electricity usage is offset by the generation of energy from renewable resources on an annual basis. Inspire does so by purchasing and retiring 'renewable energy attributes' or 'renewable energy certificates' representing the environmental attributes associated with the applicable amount of renewable energy generation from the renewable sources specified for your product. Your purchase helps support the development and operation of renewable energy in the areas specified for your product. Inspire may take up to three months following the close of a calendar year to make up any deficiency in the renewable resource content for this product. Information on generation energy sources for your product is available on the following webpage, updated on a quarterly basis: https://www.helloinspire.com/oh-environmental-disclosure.

8. Penalties, Fees and Exceptions. There is a customer service charge of $0.00/Month and a cancellation fee of $0.00. Your EDU may have a switching charge.

9. Special Terms and Conditions: Rewards Program. To the fullest extent permissible under applicable law, you are solely responsible for securing any consents, authorizations, or other permissions of any kind that may be reasonably required in order to install and use the Inspire smart thermostat at the premises in which you desire to install and use such the Inspire smart thermostat. Without limiting the generality of the foregoing, and for purposes of clarity, to the fullest extent permissible under applicable law, you agree that Inspire is not liable to you or anyone else if your installation and use of the Inspire Smart Thermostat at the premises in which you have installed and/or used such thermostat does or may violate in any manner the rights of any third-party (such as, by way of example and without limitation, the owner of the premises or any other tenant) or your agreements with any third-party (such as, by way of example and without limitation, your rental or lease agreement). Please keep the thermostat that will be replaced by the Inspire smart thermostat. Should you move, free of charge, Inspire will (1) re-install the thermostat that was replaced, (2) install the Inspire smart thermostat in your new dwelling should you move to a location within Inspire service territory; and (3) waive any applicable cancellation fee should you move outside Inspire service territory. Please refer to your Welcome Confirmation regarding your rewards program, if applicable. If you cancel this Agreement prior to the end of your second billing cycle, you may forfeit some or all of the rewards described in your Welcome Confirmation.

10. Creditworthiness, Billing and Payment. You will receive one monthly consolidated bill from your EDU each billing cycle for the electric and related services provided by Inspire and the distribution and other services provided by your EDU. You will make payment for all of these services directly to your EDU in accordance with the payment terms stated in your EDU's tariffs. Past due charges may incur late fees as set forth in your EDU’s tariffs. Failure to pay your electricity bill may result in being disconnected in accordance with your EDU’s tariffs. In the event your EDU charges Inspire for services related to your account, Inspire reserves the right to bill you for these charges. Information regarding estimated bills and any payment programs, including deferred payments will be provided by your EDU. You have the right to request from Inspire, twice within a 12-month period, up to 24 months of your payment history without charge.

Inspire may establish your creditworthiness by credit check, deposit, guarantor, or other legal practices. Inspire may accept a deposit at any time in accordance with the terms of this agreement. If Inspire accepts a deposit, the deposit will be for the amount specified above in the Contract Summary and Inspire will provide a receipt within ten business days of collecting the deposit. No interest will accrue on any deposit made. If Inspire accepts a guarantor to establish creditworthiness under this Agreement, the guarantor must meet creditworthiness criteria and will be required to sign a guarantor agreement.

Inspire will refund any deposit collected within seven business days if you cancel the Agreement during the rescission period. If the Agreement is terminated, any deposit collected will be applied to the last bill’s balance, with any excess refunded to you.

11. Title and Taxes. Title to, control of, and risk of loss of the electricity sold under this Agreement will pass from Inspire to Customer when it is delivered to Customer’s EDU. Customer and Inspire will indemnify and hold the other harmless from any and all claims (including claims for personal injury, death, or property damage), losses, fees, taxes, damages, suits, causes of actions and judgments of any kind arising hereunder while title and risk of loss are vested in the indemnifying party. You will be responsible for the payment of all transfer, sales or other taxes related to Inspire’s service under this Agreement. If you are exempt from any such taxes, you are responsible for identifying and requesting such exemption from the collection of taxes by filing appropriate documentation with Inspire and/or your EDU, as applicable. You must also pay all applicable federal, state, and local taxes and charges.

12. Contact Information/Customer Complaints. If you have a question about your bill or service, you may contact Inspire (see Inspire Contact Information below). If you are not satisfied with the response from Inspire’s Customer Care representative, you may ask that your questions be referred to an Inspire supervisor, who will respond promptly. If your complaint is not resolved after contacting Inspire or your EDU, or for general utility information, residential and business customers may contact the PUCO for assistance at 1-800-686-7826 (toll-free) from eight a.m. to five p.m. weekdays, or at http://www.puco.ohio.gov. Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service). The Ohio Consumers' Counsel (“OCC”) represents residential utility customers in matters before the PUCO. The OCC can be contacted at 1-877-742-5622 (toll free) from eight a.m. to five p.m. weekdays, or at http://www.pickocc.org. Contact information for default service providers can be found in Sections 13 and 26 below.

13. Power Outages and Emergencies. In an electrical emergency or a power outage, immediately contact your EDU using the phone numbers below:

Duke Energy Ohio, Inc.: 1-800-543-5599

14. Limitation of Liability. Inspire’s aggregate liability arising out of or related to this Agreement shall not exceed the amount of your payments made under this Agreement. TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EXCEPT WHEN A REMEDY OR MEASURE OF DAMAGES IS EXPRESSLY HEREIN PROVIDED, INSPIRE’S LIABILITY SHALL BE LIMITED TO ONLY THE DIRECT ACTUAL DAMAGES AND SUCH DIRECT ACTUAL DAMAGES SHALL BE THE SOLE AND EXCLUSIVE REMEDY AND ALL OTHER REMEDIES OR DAMAGES AT LAW OR IN EQUITY ARE WAIVED INCLUDING, BUT NOT LIMITED TO, ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES, LOST PROFITS, BY STATUTE, IN TORT OR CONTRACT, UNDER ANY INDEMNITY PROVISION OR OTHERWISE. IT IS THE INTENT OF CUSTOMER AND INSPIRE THAT THE LIMITATIONS HEREIN IMPOSED ON REMEDIES AND THE MEASURE OF DAMAGES BE WITHOUT REGARD TO THE CAUSE OR CAUSES RELATED THERETO, INCLUDING THE NEGLIGENCE OF ANY PARTY, WHETHER SUCH NEGLIGENCE BE SOLE, JOINT OR CONCURRENT, OR ACTIVE OR PASSIVE. TO THE EXTENT ANY DAMAGES REQUIRED TO BE PAID HEREUNDER ARE LIQUIDATED, CUSTOMER AND INSPIRE ACKNOWLEDGE THAT THE DAMAGES ARE DIFFICULT OR IMPOSSIBLE TO DETERMINE, OTHERWISE OBTAINING AN ADEQUATE REMEDY IS INCONVENIENT AND THE LIQUIDATED DAMAGES CONSTITUTE A REASONABLE APPROXIMATION OF THE HARM OR LOSS.

15. Binding Effects; Assignment. This Agreement shall extend to and be binding upon Inspire’s respective permitted successors and permitted assigns. You may not assign this Agreement without Inspire’s prior written consent and any such attempted assignment without consent shall be void. Inspire may sell, transfer, pledge, encumber or assign the accounts receivable and revenues derived from this Agreement (or any proceeds thereof) in connection with any financing agreement, purchase of receivables program or other billing services arrangement. In addition, Inspire may assign the rights and obligations hereunder consistent with applicable law.

16. Force Majeure. YOU AGREE THAT EVENTS OF FORCE MAJEURE MAY RESULT IN INTERRUPTIONS IN SERVICE AND THAT WE WILL NOT BE RESPONSIBLE FOR SUPPLYING ELECTRICITY TO YOU AND WE WILL NOT BE LIABLE FOR THOSE INTERRUPTIONS. YOU AGREE THAT OUR LIABILITY NOT EXCUSED BY REASON OF FORCE MAJEURE OR OTHERWISE WILL BE LIMITED TO DIRECT ACTUAL DAMAGES ONLY AND AS SPECIFIED IN SECTION 14 OF THIS AGREEMENT; AND NEITHER OF US IS LIABLE TO THE OTHER FOR CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES. WE MAKE NO REPRESENTATIONS OR WARRANTIES AND WE EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

17. Severability. Each provision of this Agreement is made subject to the maximum extent permitted by law and if any of the provisions, or portions or applications hereof are held to be unenforceable or invalid by any court of competent jurisdiction, Inspire and Customer shall negotiate an equitable adjustment to or amendment of the affected provisions with a view toward effecting the purpose of this Agreement, and the validity and enforceability of the remaining provisions, or portions or applications hereof or thereof, shall not be affected thereby.

18. GOVERNING LAW AND VENUE. This agreement shall be governed by and construed in accordance with the laws of the State of Ohio without regard to the application of its conflicts of the law principles. ANY DISPUTE ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL BE BROUGHT, AS PERMITTED BY OHIO LAW, BEFORE A COURT IN OHIO OR BROUGHT BEFORE A REGULATORY BODY IN OHIO HAVING JURISDICTION OVER THE LITIGATION OR PROCEEDING. THE RIGHT TO TRIAL BY JURY IS IRREVOCABLY WAIVED.

19. Other Provisions. This Agreement supersedes all prior agreements between us, either written or oral. This Agreement is subject to any Law enacted during the term of this Agreement. “Law” means any law, legislation, statute, regulation, rule, tariff, decision, writ, order, decree or judgment, or any interpretations by any court, agency or instrumentality that has jurisdiction. You may not assign this Agreement, in whole or in part, or any of your rights or obligations under this Agreement without our prior written consent. Inspire may, without your consent: (i) assign, sell or pledge this Agreement or its accounts, revenues or proceeds, as a part of any financing or other financial arrangements, purchase of receivables program or billing services agreement; or (ii) assign this Agreement to an affiliate of Inspire; or (iii) assign this Agreement to any other person or entity succeeding to all or a substantial portion of the assets of Inspire or a competitive electricity supplier licensed to do business in Ohio. This Agreement is binding upon the parties and their respective successors and assigns. There are no third-party beneficiaries to this Agreement. Customer consents to receive all notices concerning this Agreement via email, except as prohibited by law. Customer shall provide Inspire with Customer’s current email address and notify Inspire of any changes to Customer’s email address.

20. Customer Information Release Authorization. By entering into this Agreement, you agree that your EDU may release to us certain information that we need to provide service to you, including your address, telephone number, account number(s), consumption history, payment history, billing determinants and peak electricity demand and that Inspire may share information about your account with any designated rewards partner to the extent necessary and permitted by law, in order to administer the rewards program consistent with the privacy policy of Inspire. We reserve the right to share information with our affiliates, to the extent permitted by law, but we will not distribute or sell your personal information to any unaffiliated party without your consent unless we are required to do so by law or it is necessary to enforce the terms of this Agreement or to allow you to receive any rewards described in the Welcome Confirmation. Inspire is prohibited from disclosing your social security number or your account number(s) without your consent except for our own collections and credit reporting, participation in programs funded by the universal service fund pursuant to Section 4928.52 of the Revised Code, or assigning your contract to another provider.

21. Use of Information. To the extent permitted by law, you agree that Inspire may share your information with Inspire’s subsidiaries and/or affiliates, your utility, and any service vendor or others Inspire uses to support our business, including any third-party entities with whom we have relationships. You may rescind these authorizations and restrict the release of your information by contacting us by phone at 866-403-2620.

22. Regulatory Changes. If there is a future change in any applicable law, rule, regulation, order, filed tariffs, market rules or pricing structure whereby Inspire is prevented, prohibited or frustrated from carrying out the terms of this Agreement, in its sole discretion Inspire will have the right to cancel this Agreement by giving notice to you as required under applicable law. If there is a future change in any applicable law, rule, regulation, order, filed tariffs, market rules or pricing structure, or in charges or new charges, imposed by your EDU, PJM, the PUCO or FERC or any governmental agency, whereby Inspire incurs additional charges or costs as a result of such changes, then Inspire will have the right in its sole discretion to (i) propose to adjust your price to reflect such additional charges or costs to Inspire by providing the written notice, if required by applicable law, and (ii) if you do not accept such proposed price change, cancel this Agreement by giving notice to you as required under applicable law.

23. Amendments. If, at any time after receipt of your Welcome Confirmation, Inspire changes the material terms of this Agreement, you will be notified of such changes and you will be provided a copy of or website link to access the updated terms. We will send written notice(s) in accordance with the PUCO rules. We will explain your options in these advance notice(s). However, in no event shall Inspire be permitted to change the waiver of jury trial provision contained herein with respect to Customer or Inspire and, Customer’s continued receipt of service from Inspire after such change, shall be deemed to be an acknowledgement of such updated Agreement. For the avoidance of doubt, in no event shall any such updated version of the Agreement change, alter, amend or otherwise be construed to mean that the mandatory nature of the waiver of jury trial provision contained herein is changed.

24. Universal Service Program. Your EDU has programs available to customers who are on a limited or fixed income to assist them with utility bills. Some of these programs might include bill payment assistance and weatherization services. Information on your EDU’s Universal Service Program can be obtained by contacting your EDU. Inspire does not offer budget billing for the generation portion of your bill.

Duke Energy Ohio, Inc.: 1-800-544-6900

25. Forward Contract. Customer and Inspire agree that this contract shall constitute a forward contract within the meaning of the U.S. Bankruptcy Code, and that Inspire is a forward contract merchant within the meaning of the U.S. Bankruptcy Code.

26. Contact Information.

Competitive Retail Electric Service Provider Name: Inspire Energy Holdings, LLC

923 Haddonfield Road, Suite 300 Cherry Hill NJ 08002
Toll-free Phone Number: 866-403-2620 (Mon–Fri 9AM–6PM ET) 
Internet Address: www.inspirecleanenergy.com
Email: help@inspirecleanenergy.com

If you have an electric outage, service interruption or other emergency, you can contact your EDU:

Duke Energy Ohio, Inc. at 1-800-543-5599

To contact the Public Utilities Commission of Ohio:

Public Utilities Commission of Ohio
180 East Broad Street Columbus, OH 43215
Hotline: 1-800-686-7826 (toll-free) from 8AM to 5PM weekdays
Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service)
Internet Address: http://www.puco.ohio.gov.
Signature:                                                                        
I have read and agree to these contractual terms and I am authorized to approve this change in utility service to Inspire.

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NOTICE OF CANCELLATION

Date of Transaction:

You may cancel this transaction, without any penalty or obligation, within 3 business days from the above date. 

If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within 10 business days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled. 

If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale; or you may if you wish to comply with the instructions of the seller regarding the return shipment of the goods at the seller’s expense and risk. 

If you do not return the goods available to the seller or if the seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. 

To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram to Inspire Energy Holdings, LLC at 923 Haddonfield Road, Suite 300; Cherry Hill, NJ 08002 not later than midnight of .

I hereby cancel this transaction.

Date __________
Buyer's Signature __________
Name:































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NOTICE OF CANCELLATION

Date of Transaction:

You may cancel this transaction, without any penalty or obligation, within 3 business days from the above date. 

If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within 10 business days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled. 

If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale; or you may if you wish to comply with the instructions of the seller regarding the return shipment of the goods at the seller’s expense and risk. 

If you do not return the goods available to the seller or if the seller does not pick them up within 20 days of the date of your Notice of Cancellation, you may retain or dispose of the goods without any further obligation. 

To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram to Inspire Energy Holdings, LLC at 923 Haddonfield Road, Suite 300; Cherry Hill, NJ 08002 not later than midnight of .

I hereby cancel this transaction.

Date __________
Buyer's Signature __________
Name:































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Promotion and Rewards Terms and Conditions

This agreement sets forth the general terms and conditions ("Promotion Terms") that apply to your participation in any promotion or reward offered by Inspire Energy Holdings, LLC ("Inspire"), including any introductory offers, offers that you access through a promotional code, or any other rebate, bonus, or incentive offered by Inspire (each a "Promotion").

These Promotion Terms are subject to your agreement with Inspire for electricity supply service (including but not limited to, where applicable, any contract summary) (collectively, "Electricity Sales Agreement"), as may be amended from time to time. The Electricity Sales Agreement constitutes a part of these Promotion Terms and is expressly incorporated herein.

Inspire reserves the right to both modify these Promotion Terms from time to time and/or to terminate any Promotion at any time and without prior notice unless notice is required under law.

Terms of specific individual Promotions applicable to you can be found in Section 6.

PLEASE NOTE:THE TERMS BELOW ARE VERY IMPORTANT BECAUSE THEY OUTLINE YOUR LEGAL RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
THE ELECTRICITY SALES AGREEMENT INCORPORATED HEREIN CONTAINS A BINDING ARBITRATION PROVISION THAT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHTS UNDER THESE PROMOTION TERMS.

1. Eligibility. These Promotion Terms do not apply to New York members. When Inspire offers a Promotion, it may set eligibility requirements for participation in the Promotion. Inspire reserves the right to determine whether a particular customer satisfies those requirements. Promotions are not available for all rate classes, all customer types, or in all areas. Promotions are not available in areas where Inspire does not offer its services. You may not be eligible for certain Promotions, including Promotions relating to initial enrollment with Inspire (e.g., a "Sign Up Bonus"), if you have previously been enrolled with Inspire. Promotions are limited to one per customer and electricity supply account. You may become ineligible for a promotion if your local utility company rejects or terminates your Inspire enrollment or service. Additional eligibility limitations related to specific Promotions are set forth in Section 6.

2. Limitations. Promotions are limited time offers. Promotions may not be applied as a credit or offset to reduce the amount owed by you to Inspire or your local utility company. Unless otherwise provided by applicable law, Promotions have no value of any kind until they are redeemed and received by you, and you have no property rights or other legal interest in any Promotion until you redeem and receive a benefit under the Promotion and that property interest or other legal interest continues to be subject to any limitation or requirement of the specific individual Promotion terms and these Promotion Terms. To the extent a Promotion benefit is not a cash award, and unless otherwise provided by applicable law, the Promotion benefit shall have no cash value. Promotions are non-negotiable. You may not transfer, pledge, sell, barter, or assign Promotions to any other party, and any attempt to do so shall be void and of no legal effect. A Promotion cannot be combined with other Promotions, discounts, reward programs, or other offers, unless specifically authorized by Inspire.

Promotion-specific terms and limitations apply (see Section 6). Inspire reserves the right, in its sole discretion, to determine whether a particular customer has met all requirements to redeem under a specific individual Promotion. The manner and means by which a Promotion or Promotion benefit may be redeemed by, conveyed to, or reimbursed to a customer is at the sole discretion of Inspire and may be by any means Inspire deems appropriate, including requiring specified affirmative actions by the customer.

Promotions are void where prohibited by law. In the event that all or part of any Promotion is found to be in violation of applicable law, Inspire shall have no obligation to provide or fulfill the terms of such Promotion.

Inspire may change or cancel any Promotion at any time. Inspire may set an expiration period for Promotion redemption or a redeemed Promotion. Inspire may revoke your participation in any Promotion at any time, and any Promotion or Promotion benefit associated with you may be forfeited at Inspire’s discretion unless already redeemed and received by you subject to any limitation or requirement of the specific individual Promotion terms and these Promotion Terms. Inspire may temporarily or permanently disqualify you from participating in any Promotion and/or adjust or cause to be forfeited any benefits under any Promotion as a result of your abusive behavior, "gaming" conduct, fraud, misrepresentation, violation of any law, bankruptcy or insolvency (subject to applicable law and regulation), or violation of any of the terms or conditions of the Promotion, these Promotion Terms, the Electricity Sales Agreement, or any other agreement with Inspire or your local utility company, in each case as determined by Inspire in its sole discretion. If you, Inspire, or your local utility company cancel your electricity service, close your Inspire account, or revoke your access to any services provided under the Electricity Sales Agreement for any reason, your claim to any Promotion or Promotion benefit not already redeemed by and received by you is forfeited.

3. Customer Information. Inspire may need to provide your information to a third-party vendor or service provider in order to fulfill some or all of a Promotion. You may opt out of Inspire providing information to these third parties by calling Inspire at 866-403-2620. Should you opt out, Inspire does not guarantee another means of accessing or redeeming a Promotion. Please see Inspire’s Privacy Policy for additional information, available at www.inspirecleanenergy.compolicies/privacy-policy.

4. Indemnification; Disclaimer and Limitation of Liability. You agree to indemnify and hold Inspire and its third-party vendors and service providers and their respective affiliates, successors, directors, officers, employees, agents, and contractors harmless from and against any loss, damage, liability, cost, or expense of any kind (including attorneys’ fees) arising from your: (i) participation in a Promotion; (ii) fraud or misuse of a Promotion; (iii) violation of these Promotion Terms; and/or (iv) violation of any applicable law or the rights of any third party.

Inspire shall not be responsible for resolving any conflicting claims to any Promotion or Promotion benefit. Inspire is not responsible for any lost or stolen Promotion or Promotion benefit. Inspire shall have no liability in connection with or relating to any disagreements between you and your local utility company.

Inspire reserves the right (but is not required) to correct inaccurate Promotion benefit awards. If Inspire does not credit, or improperly denies, your eligibility for a Promotion to which you were otherwise eligible, then your exclusive remedy will be the issuance of the improperly denied Promotion benefit, if available, or such other alternative benefit as Inspire, in its sole discretion, may determine. Neither Inspire nor any of its affiliates, agents, or representatives have any other or additional liability to you or any other person for such error(s), subject to applicable law. The parties shall follow the dispute resolution procedures set forth in the Electricity Sales Agreement.

Notwithstanding any other provision of these Promotion Terms and subject to the immediately preceding paragraph, in no event will Inspire or any of its respective affiliates, successors, directors, officers, employees, agents or contractors be responsible or liable to you, or anyone claiming through you or on your behalf, for claims, damages, or liability arising out of participation in a Promotion or related to a Promotion, other than such claims, damages, or liability directly caused specifically by Inspire’s gross negligence or willful misconduct. In no event will Inspire be liable for any indirect, special, exemplary, punitive, or consequential damages, including without limitation lost revenue, lost profits, or lost opportunity, arising out of or relating to any act or omission of Inspire, its service providers, or any of their respective affiliates or agents, or otherwise in connection with or relating to a Promotion or its administration or that result from the use of or inability to use a Promotion or Promotion benefit, whether arising under contract, warranty, tort (including negligence or strict liability), or any other theory of liability, even if Inspire has been made aware of the possibility of such damages.

In addition, Inspire makes no warranty or representation, either express or implied, and expressly disclaims any and all liability and damages with respect to type, quality, or fitness for use of goods or services provided through or in connection with a Promotion or the terms herein or otherwise obtained by you in connection with a Promotion. Notwithstanding anything to the contrary, Inspire’s maximum aggregate liability to you for all claims arising out of or relating to these Promotion Terms or to a Promotion shall not exceed the lesser of (i) the amount paid by you to Inspire over the prior twelve months in connection with the Promotion, and (ii) $10.

5. Miscellaneous. You are solely responsible for reporting Promotion benefits on your tax returns, if applicable, and paying any tax liability relating to any Promotion is solely your responsibility. When laws require Inspire to do so, Inspire will also report Promotions as income to the Internal Revenue Service, as well as to state and local tax authorities.

Inspire may end any Promotion at any time for any reason or no reason, without notice to you unless notice is required under applicable law. Inspire may also in its sole discretion cancel, change, amend, modify, or restrict any Promotion or any aspect, term, or feature of any Promotion or these Promotion Terms at any time without prior notice and for any reason or no reason (subject to any notice requirements under applicable law). You consent to all such changes and agree that they will apply to you and the Promotions.

These Promotion Terms and the documents that they incorporate constitute the entire agreement between you and Inspire with respect to the subject matter of these Promotion Terms and supersede all prior agreements or representations, written or oral, concerning such subject matter; provided, however, nothing herein modifies the terms and conditions of the Electricity Sales Agreement.

The failure by Inspire to enforce any provision of these Promotion Terms shall not constitute a waiver of that provision. You may not assign any of your rights or obligations under these Promotion Terms, in whole or in part, without Inspire’s prior written consent. Inspire may assign its rights and/or obligations under these Promotion Terms, in whole or in part, without your consent.

6. Terms of Individual Promotions. You may be eligible for the following individual Promotions. The following additional terms and conditions apply to such Promotions.

A. Reimbursed Cancellation Fee. Following your enrollment in an eligible service offered by Inspire, you may redeem a reimbursement of up to $150 to cover contract termination or cancellation fees ("Cancellation Fees") charged by your former electricity supplier and paid by you in switching your electricity supply service to Inspire. Your ability to receive this reimbursement is subject to the Electricity Sales Agreement, Promotion Terms, and the terms in this Section 6(B). New York members are not eligible for this promotion at this time.

You are not eligible for this Promotion if: (i) If your service address is in New York State (ii) Inspire determines you are ineligible or unable to enroll in or receive electricity supply services from Inspire; or (iii) you are not, at the time of redemption, enrolled in an Inspire subscription or fixed-rate plan for electricity supply services. Inspire will only reimburse Cancellation Fees paid by you as a direct result of your switching to an Inspire service (for example, Inspire will not pay for fees incurred when you switched to your former electricity supplier). Sales tax on Cancellation Fees will not be reimbursed. In no case will Inspire reimburse more than $150 in Cancellation Fees to a single customer or on any one electricity account.We reserve the right to chargeback any reimbursement redeemed under this Promotion if your electricity service or Inspire account is cancelled, terminated, or closed within six (6) months of redemption.

To redeem your reimbursement under this Promotion, you must contact Inspire Member Experience at 866-403-2620 and provide Inspire any proof of payment it requests. Such proof must be submitted within thirty (30) days of your payment of any Cancellation Fee you seek to have reimbursed.Inspire is not obligated to provide any reimbursement or honor this Promotion if you fail to timely provide Inspire with any information it may request. Reimbursements under this Promotion will be made by any means Inspire deems appropriate, including by check (to be mailed to your address Inspire has on record).

B. 1% Cash Back After 12 Months of Service with Inspire. 1% Cash Back After 12 Months of Service with Inspire. Following your enrollment in an eligible service offered by Inspire, you may redeem 1% "Cash Back" of electricity supply service charges-not including taxes or any delivery, distribution, or other charges or fees billed by your utility company-after you complete 12 full calendar months of electricity supply service with Inspire. Your ability to redeem this Promotion is subject to the Electricity Sales Agreement, Promotion Terms, and the following terms. This Promotion is subject to expire any time at Inspire's discretion. You are eligible for this Promotion only if: (i) Inspire is able to provide electricity supply service to your service address; (ii) you are a new Inspire customer (i.e., you have not previously subscribed to any Inspire service); (iii) you are enrolled in an Inspire subscription or fixed-rate plan for electricity supply services; (iv) you are a residential, non-commercial Inspire customer; and (v) your utility company accepts your enrollment with Inspire. To be able to redeem this Promotion, you must maintain an active account with Inspire for at least 12 full calendar month(s) pursuant to the Electricity Sales Agreement. An active account is an account (i) that is billing more than $0 per month for Inspire electricity supply service; and (ii) for which Inspire has not received a request to discontinue (drop) service or change programs. Any cancellations or rescissions of your Inspire service or the Electricity Sales Agreement prior to your completing 12 full calendar month(s) of electricity supply service with Inspire voids this Promotion and your eligibility in this Promotion. If you meet the Promotion requirements, Inspire will send notice to you that your "Cash Back" Promotion is available for redemption. You agree that such notices may be sent by any means Inspire deems appropriate, including by email. You must follow the instructions in the notice in order to redeem the "Cash Back" Promotion. Your "Cash Back" amount will equal 1% of your invoiced Inspire charges after the completion of 12 months of Inspire service. No other charges billed to you, including but not limited to, delivery, distribution, taxes, and other customer charges or fees, will be included in calculating your "Cash Back" amount. In no case will Inspire reimburse more than one "Cash Back" amount to a single customer or on any one electricity account under this or any similar Promotion. Upon Inspire’s request, you agree to provide within a time period stated by Inspire a copy of your bill or invoice or any other information Inspire may request to facilitate redemption under this Promotion; Inspire is not obligated to provide any benefit or honor this Promotion if you fail to timely provide Inspire with any information it may request. Once the "Cash Back" Promotion is redeemed, it may take several weeks to be processed and delivered to you. Redemption and fulfillment under this Promotion may be completed by any means Inspire deems appropriate, including by check (to be mailed to the address Inspire has on record for your account) or through use of a third-party provider with a promotional, award, or loyalty gift card subject to an expiration date.